A support agent that knows when to step back.
It reads the message, uses your tools to answer, and hands the conversation to a human the moment confidence drops, with the whole thread attached.
Drive it yourself — tap a message or type your own, and watch it classify, use a tool, and either answer or hand the thread to a person.
One message, the whole path.
What you just operated is one pass through this. A message from any channel is classified, grounded in your real data, checked against policy, and then answered or escalated. The same path, every time, fully recorded.
Every channel lands on one gateway with one identity and one memory.
Intent and a confidence score, computed before anything is allowed to act.
It pulls the live order, booking, or doc the answer actually depends on.
Checks the score against the bar and the message against policy.
Answers, or hands the whole thread to a person — nothing dropped.
The gate that decides to step back.
This is the whole product in one diagram. Every message runs two gates before it can answer. Fail either one and it doesn't improvise — it escalates, with the full thread, so a person picks up exactly where it left off.
Refunds, charges, payouts. Never guessed, never fired on a hunch.
Cancellations, plan changes, anything a person would want to confirm.
If the classifier isn't sure enough, that alone routes it to a human.
If it can't ground the answer in your data, it doesn't invent one.
One brain, every channel.
Web, Telegram, and WhatsApp all run off the same agent, the same tools, the same memory. A person doesn't get a worse answer for using a different app, and every message and tool call is recorded and replayable.
Embedded on your site, themed to match, no page reload.
The same agent behind a bot, with inline buttons and jobs.
Business messaging on one number, real workflows behind it.
The value isn't that it answers. It's that it knows when not to.
Any model can produce a confident-sounding reply. The hard part, and the reason you can put this in front of your customers, is the gate: it answers only what it can ground in your data and is allowed to touch, and it escalates the rest to a person with the whole thread, instead of guessing on a refund or a cancellation. We build the agent, and we build the line it won't cross.
A support agent that knows when to step back.
It answers what it can from your tools and docs, escalates what it shouldn't touch with the whole thread attached, runs the same across every channel, and records every step.